How long after my order ships will it be delivered to me?
Once your package has shipped, it should be to you in 3-5 days, but can be delivered in 1 or 2 days. If you require fast delivery, Next Day and 2 Day Air delivery is available at the checkout. We use numerous warehouses throughout the United States and we will make every effort to have the item you ordered shipped from the warehouse that is closest to you. If you have not yet placed your order, and would like to ask for stock status or delivery information on a specific item, we will be happy to supply you with that information. Please send an email to sales@standsandmounts.com with the name of the item and your zip code. Generally it takes approximately one business week, give or take a day, for an order to be processed and delivered. If a package is shipping to an address near the stocked warehouse, delivery will take less time. Likewise if the shipping address is not located near a warehouse, delivery time will take a little longer. Expedited shipping options are available at the checkout.

A few of our very heavy or extremely fragile items ship by freight truck to guard against damage. Shipments made via freight truck sometimes take a little longer to arrive because the carrier will need to contact you by telephone to schedule delivery. If you receive a shipment tracking number that is not UPS, FedEx, DHL, USPS or Airborne, your order has shipped via Freight Truck. To speed up delivery you may call the freight carrier to set up the delivery date and time. See "How do I use my tracking number?" below.

Please note that our warehouses do not ship nor do our carriers deliver on Saturdays, Sundays or major holidays. Also, extended shipping time in transit should be expected during the holiday season and during adverse weather conditons. StandsandMounts will not be responsible for delivery delays due to weather conditions or other delivery problems outside of our control.

Once orders have shipped, the shipment tracking number is sent via email. It is the customer's responsibility to track the delivery. Please let us know if delivery problems arise. We are here to help you with any problems, concerns or questions you may have. You can reach Customer Service 24 hours a day. Click Here.

Do I need to be at home for delivery?
Usually you do not need to be at home for delivery. UPS, Fed Ex and Airborne will usually leave packages at your home without needing a signature. If you live in a "high risk" neighborhood (one in which a previous delivery was stolen), UPS and Fed Ex will leave a note on your door telling you that they came by and instructing you on what is needed for them to complete the delivery.

If you order a heavy item that is delivered by freight truck, someone will need to accept delivery. The freight company will call you once your order reaches your local hub to set up an agreeable delivery date and time. In all cases of delivery, if you are home when the package is delivered, it is a good idea to inspect the box for any outside indications that the contents may be damaged. You do not however need to keep the delivery person there while you inspect the contents of the box for damages if the outside of the box indicates the product was delivered without rough handling. If you tell us that the product was found to be damaged or defective upon opening the box, we will believe you whether or not the damage was noted when delivered. (See What if my order arrives and has been damaged while in transit to me? below.)


Will the delivery person bring my package inside?
UPS, FedEx and Airborne will leave the package outside your door. They do not bring packages inside. 95% of our shipments are made with these 3 carriers. All of the other freight carriers will bring your package to you but will not bring it inside your home or business. The "free delivery" that we pay for is called "Tail Gate Delivery" which means that the driver will bring the item to your address, but will not bring it inside. It will be up to you to remove the item from the truck and bring it inside. Delivery drivers will unload heavy packages with a lift gate and they will bring the packages inside for an additional fee, but these upgraded delivery charges will need to be paid for by you. If you know that you will have trouble getting a heavy package into your home (if you're going to an upper floor or don't have muscle power available), please let us know before the item ships. You can add a request for inside delivery in the "comments" box at the checkout. If we add "Inside Delivery" to your order it will be much less expensive than paying the driver directly. Since we have an account with each carrier, their charge to us is much more wallet friendly than their charge to you. Generally they will charge you $150, but will charge us only $100.

How can I get my order delivered more quickly?
If you'd like to expedite delivery of your order, just choose expedited shipping at the check-out. If you choose expedited shipping, you are not giving up the amount of money that would have been saved if you had chosen the "Free Shipping" option. The amount of money that it would have cost to ship the item via UPS Ground is deducted from the total amount it costs for expedited shipping. This is the amount that you see at the check-out when given the choice of shipping method. Large items that ship via freight carrier are not given the expedited shipping option at the check-out because freight carriers do not offer expedited shipping. Also, 2 Day Delivery means that the item will be delivered to you 2 days after it has shipped, not 2 days after you placed the order. Likewise, Next Day Delivery means that the item will be delivered the day after it has shipped.

How will I know when my order has shipped?
Once your item has shipped, you will be sent an email that will contain the name of the shipment carrier and your shipment tracking number. You can also get your shipment tracking number by logging into StandsandMounts.com with the login and password that was created by you at the checkout. After checking out, your login information will be emailed to you with a link back to our site to make it easy for you to check the status of your order or to send us a note with us any questions or concerns.

How do I use my tracking number to check on delivery of my package?
You can use the tracking number that was emailed to you upon shipment of your order at the applicable carrier's website to get current location and delivery information on your package. A list of the carriers that we frequently use and their website addresses are below. In the event that a carrier does not offer online tracking, their phone number is listed below. Often the carriers without online tracking tools are very close to your shipping address and will contact you by phone to set up next day delivery.

** If you make delivery appointment with a freight carrier, and you are not available for delivery, additional charges will occur. The freight carrier will store the item until delivery can be rescheduled, but they will charge us a hefty storage fee, and that charge will be passed on to you. Storage fees can run between $60 - $150 per day. For this reason it is very important that you make a delivery appointment that you can commit to.

AAA Cooper Freight: http://www.aaacooper.com
ABF Freight Systems: http://www.abfs.com
Action Freight Services: http://www.actionfreightservices.com
AIT Worldwide: http://www.aitworldwide.com
Alliance Air Freight: (800) 684-6359
APA Transport: http://www.apatransport.com
Averitt Express: http://my.averittexpress.com
BAX Trucking: http://www.baxglobal.com
Best Overnite Express: Phone 1-800-336-3346
Bull Logistics:http://www.bulllogistics.com
Bullet Freight Systems: 800-742-8548
CDM: Phone 1-973-808-9070
Central Transport Freight: http://www.centraltransportint.com
CEVA Logistics: http://www.cevalogistics.com
CGL: http://www.cglship.com
Con-Way Freight: http://www.con-way.com
Cross Country: Phone: 651-686-5520
Custom Global Logistics: http://www.customgl.com
Custom Freight Systems: Phone 1-888-600-8237
Custom Worldwide Freight: http://www.customgl.com/
Dayton Freight Lines: http://www.daytonfreight.com
Dawes: http://www.rdfs.com
DHL: http://www.dhl.com
Dependable Delivery Service (Next Day Delivery) 1-562-698-3162
Daylight Transport: 800-468-9999 www.dylt.com
DB Schenker: http://www.dbschenkerusa.com /> Eagle Inside ( now CEVA Logistics): http://www.cevalogistics.com
Estes Express Motor Freight: http://www.estes-express.com
Fed Ex: http://www.fedex.com
Home Direct USA: http://www.homedirectusa.com/
Hassett Air Express: http://www.hassettair.com/
JSI Shipping: http://www.jsishipping.com/
L.A. YUMA Freight: Phone 1-323-725--6121.
LME Lakeville Motor Freight: http:www.lakevillemotor.com
Mach 1 Air: http://www.mach1air.com. 800-553-7774
Manna Freight: http:www.manna.com
New England Motor Freight NEMF: Phone 1-908-965-0100
New Penn Motor Freight: http://www.newpennmotorfreight.com
Old Dominion Freight: http://www.odfl.com
Overnite Trucking: http://www.overnite.com
Pitt Ohio: http://www.pittohio.com
PJAX Freight: http://www.pjax.com
QuikX Freight: http://www.quikx.com
R & L Carriers: http://www.rlcarriers.com
Roadway Freight: http://www.quiktrak.roadway.com/cgi-bin/quiktrak
Roadrunned Dawes Freight Systems: http://www.rdfs.com
SAIA: http://www.saia.com
Seko Worldwide: http://www.sekoworldwide.com
Security Express Freight: http://www.securityexpress.com
The Custom Companies: http://www.thecustomcompanies.com
Ukay delivery: http://www.ukaydelivery.com
UPS: http://www.ups.com
Uni-Shippers: Phone 1-888-628-7447
USF Holland: http://www.usfc.com
Ventura Highway: (310) 417-3050
Ventura Highway: Next-day delivery service. Phone 1-310-417-3050
Vision Express: http://www.visionexpressltl.com
Vitran Express: www.vitranexpress.com
Watkins Freight (FedEx National LTL): http://www.watkins.com
Wilson Trucking: http://www.wilsontrucking.com
Worth Transportation: Phone: 336 357 3366
Yellow Freight: http://www.myyellow.com
YRC Freight: http://www.yrc.com

How can I check the status of my order?
If you have purchased a "Special Order" item or if an item suddenly becomes unavailable, the details of the expected delivery date will be communicated to you via email or from within your online account. To view your account, simply log in at our site using the login and password that you created when you checked out. There are several "status" indicators. Please contact Customer Service if you have any questions or concerns.


What do "Order Received" and "In Progress" mean?
A status of "Order Received" means that we have received your order but it has not yet been sent to the warehouse for shipping. Generally all orders are sent to the warehouse within 24 hours with the exception of orders received after 12:00 noon EST on Friday. Orders received Friday evening to early Monday morning are sent to the warehouse on Monday morning. Many will ship the same day. Most will ship within 24 hours. If your order shows a status of "Order Received" for more than 24 hours (not including weekends) there is a problem with your order. Please contact Customer Service or call 1-800-807-1477.

A status of "In Progress" means that your order has been sent to the warehouse for shipping, and we await the shipment tracking information. As soon as it comes to us it is entered into your account and is automatically sent to you via email. You can also log in to your account to receive an updated status on your order. In stock items ship within 24 hours, though occasionally the tracking information is delayed and will be entered 24-48 hours after shipment. If you do not get a tracking number 3-4 days after placing your order, please contact Customer Service.

What if my order arrives and has been damaged while in transit to me?
If an item is delivered to you in unacceptable condition, do not reject delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by filling out the Damage Notice Form. Notice of damage must be given to StandsandMounts within 48 hours of delivery as shipment carriers have time limits and restrictions in place for filing claims. If you do not notify us of damage within 48 hours of receiving your item, and we are not able to file a claim against the carrier for damage, you will not be refunded and a whole new item will not ship to you. As indicated above, we will do our very best to supply you with new replacement parts. Photos of both the outer packaging and actual damage itself may be required.

Please send notice of damage to Customer Service. We will respond with a remedy to the problem within hours. In many cases the problem is more easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, and we are notified within 48 hours of the damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement part or a new item and it is not your responsibility to file a damage claim against the carrier. Please keep the damaged item and the original packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. In most cases the carrier will just ask you to discard the damaged item. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery.

Please note that damage to an item will be remedied promptly with a shipment of a new part(s) or an entire item. If a shipment carrier damages your item in transit, and you do not want to accept a new replacement part to make the item whole and good, the order can be canceled, however, return of your order will be treated as a non-defective return. In this case, you will need to request an RMA number from Customer Service . Please note that non-defective returns are refunded at the purchase price minus original shipping costs and a 20% restocking fee.

What if I don't like the product and want to return it? Will the return shipping be Free?
If you decide that you want to return a non-defective item for any reason the return shipping charge will not be free. The refund on a non-defective return is the total cost of the purchase minus a 20% restocking fee and the "real shipping charges" for delivery to you. The "real shipping charges" equal our real cost to ship the item to you. For this reason it is best to be certain that the item that you choose to purchase is something that you are sure that you want. We certainly don't want you to be disappointed in your purchase from us and, if you like, we will help you choose the item that will best fill your needs or desires. If you need any help or have any product questions at all, please send our sales staff an email at sales@standsandmounts.com or give us a call at 1-800-807-1477. We are happy to help. If you want to request return instructions, please request a RMA for Return.

Will you ship to an address that is not my home address?
Yes, we certainly will. However, if there is any indication that a credit card is being used without consent of the cardholder, we will verify with the cardholder that the purchase is authorized before shipment. If an order is held for this reason, there will be a note inside of your account indicating that there is a problem verifying the order.

Do you ship outside of the continental United States?
Yes, we do ship outside the continental US to Alaska, Hawaii and Puerto Rico on select products but there is an additional charge for shipping. Orders for shipments to these areas can be processed at the checkout but Expedited Shipping must be selected. Selecting Expedited Shipping for orders to Alaska, Hawaii and Puerto Rico covers the additional shipping cost but does NOT increase the level of service. We now offer shipping to Canada on select products and can also ship internationally but orders for international shipments must be made by calling the Sales Line at 1-919-552-8102 for your shipping quote. We do not accept International Credit Cards. Please note we cannot ship to P.O. Boxes or Military APOs.