Return & Exchange Policy
Most unopened purchase can be returned within 15 days as long as
the item is returned in its original undamaged packaging, is in "unused"
condition and is returned with a Return Authorization Number. Items that
have been unpacked and assembled can not be returned. If you would like
to return an item, please fill out the form below to request a Return
Authorization Number. Instructions for return will be emailed to you.
Returns will not be accepted without a Return Authorization Number.
RMA numbers are good for 15 days, so items must be returned promptly.
Any return made with an RMA that is more than 15 days old will be accepted
or rejected at the discretion of StandsandMounts.com. Any item returned
1 month or more after the RMA was issued, will be rejected and returned
to the sender.
Refunds for return of non-defective items will be for the purchase price minus
a 20% restocking fee and the cost StandsandMounts incurred in shipping the item
to you. Also, the cost of shipping the item back to StandsandMounts.com will
not be refunded.
It is imperative that you do not return an item to the address from which it
shipped. We accept all returns at a central location, and returns made
to other warehouses will not be recorded and will delay and reduce refunds.
StandsandMounts.com will not issue refunds for returns made to any location
without an RMA. We require an RMA so that we are able to match your return
to your order. Refunds on non-defective, undamaged items will equal
the purchase price minus a 20% restocking fee as well as the shipping
costs. Shipping costs include the amount that StandsandMounts paid
to ship the item to you, and those shipping costs are deducted from refunds
** There is an exception to this rule in the case of Special Order, Discontinued and Close Out items. All
sales on Special Order, Discontinued and Close Out items are final. Special Order, Discontinued and Close Out items can not be returned. Lucasey products and electrical components cannot be returned.
Any order that is changed or canceled after it has already shipped, whether
or not the delivery is rejected, is considered to be a non-defective return.
Rejected deliveries are always considered to be non-defective returns, so if
you suspect damage, do not reject the delivery. Have the delivery driver make
a note of the damage. Shipping charges (both to you and back to us) will be
deducted from your refund for orders that are canceled after shipping. Please
handle product packaging with care, as there may be a 20% restocking fee charged
to you if the packaging or the item does not return to us comparable to the
condition in which it was shipped.
StandsandMounts.com has a 15-day exchange policy on defective items only. A
defective item is defined as one that has a manufactured flaw. The flaw existed
before shipping and was not created in transit. Defective items can not be returned
for a refund, they can only be exchanged for the same non-defective item. The
warranty period begins upon purchase of an item, except in the case of a "special
order" item which begins upon delivery of the item. If an item comes to
you in defective condition, StandsandMounts.com will arrange pick up of the
item for return and will send a new item or the necessary replacement parts
to you right away. A report of a defect or damage must be sent to Customer Service
within 15 days of delivery. If an item is discovered to be defective after 15
days, you will need to send the defective merchandise to the manufacturer or
service location for replacement or repair. Defective items can be returned
for an exact exchange only and must be in their original packaging.