Return & Exchange Policy

Any unopened purchase can be returned within 15 days as long as the item is returned in its original undamaged packaging, is in "unused" condition and is returned with a Return Authorization Number. Items that have been unpacked and assembled can not be returned. If you would like to return an item, please fill out the form below to request a Return Authorization Number. Instructions for return will be emailed to you. Returns will not be accepted without a Return Authorization Number. RMA numbers are good for 15 days, so items must be returned promptly. Any return made with an RMA that is more than 15 days old will be accepted or rejected at the discretion of StandsandMounts.com. Any item returned 1 month or more after the RMA was issued, will be rejected and returned to the sender.

Refunds for return of non-defective items will be for the purchase price minus a 20% restocking fee and the cost StandsandMounts incurred in shipping the item to you. Also, the cost of shipping the item back to StandsandMounts.com will not be refunded.

It is imperative that you do not return an item to the address from which it shipped. We accept all returns at a central location, and returns made to other warehouses will not be recorded and will delay and reduce refunds. StandsandMounts.com will not issue refunds for returns made to any location without an RMA. We require an RMA so that we are able to match your return to your order. Refunds on non-defective, undamaged items will equal the purchase price minus a 20% restocking fee as well as the shipping costs. Shipping costs include the amount that StandsandMounts paid to ship the item to you, and those shipping costs are deducted from refunds for returns.

** There is an exception to this rule in the case of Special Order, Discontinued and Close Out items. All sales on Special Order, Discontinued and Close Out items are final. Special Order, Discontinued and Close Out items can not be returned.

Any order that is changed or canceled after it has already shipped, whether or not the delivery is rejected, is considered to be a non-defective return. Rejected deliveries are always considered to be non-defective returns, so if you suspect damage, do not reject the delivery. Have the delivery driver make a note of the damage. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping. Please handle product packaging with care, as there may be a 20% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped.

StandsandMounts.com has a 15-day exchange policy on defective items only. A defective item is defined as one that has a manufactured flaw. The flaw existed before shipping and was not created in transit. Defective items can not be returned for a refund, they can only be exchanged for the same non-defective item. The warranty period begins upon purchase of an item, except in the case of a "special order" item which begins upon delivery of the item. If an item comes to you in defective condition, StandsandMounts.com will arrange pick up of the item for return and will send a new item or the necessary replacement parts to you right away. A report of a defect or damage must be sent to Customer Service within 15 days of delivery. If an item is discovered to be defective after 15 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair. Defective items can be returned for an exact exchange only.