Holiday Return & Exchange Policy

Any purchase made between November 15, 2017 and January 1, 2018 can be returned under the following conditions:

  • The returning item is in its original packaging in "unopened and unassembled" condition.
    *** Please immediately open and examine any package that you suspect is damaged.***
    A report of a defect or damage must be sent to Customer Service within 15 days of delivery

  • The item is returned with a Return Authorization Number before Jan 15, 2018.

If you'd like to return an item, please fill out the form below to request a Return Authorization Number. Instructions for return will be emailed to you. Returns cannot be accepted without a Return Authorization Number. We require an RMA number so that we are able to match your return to your order. Return Authorizations are active for 15 days, so items must be returned promptly. Any return made with an RMA that is more than 15 days old will be accepted or rejected at the discretion of StandsandMounts.com.

Refunds for return of non-defective items will be equal to the purchase price minus shipping costs (the cost that StandsandMounts incurred in shipping the item to you). You'll need to pay the shipping cost for returning the item to StandsandMounts.com.

It's important that you don't return an item to the address from which it shipped. We accept all returns at a central location, and returns made to other locations will cause confusion and delays in refunds.

Any order that is changed or canceled after it has already shipped and returns to us, whether or not the delivery is rejected, is considered to be a non-defective return. Rejected deliveries are always considered to be non-defective returns unless damage is noted by the delivery driver. If you suspect damage has been done in transit, reject the delivery and have the driver note "damaged" on the delivery paperwork. We will reship at no charge.

StandsandMounts.com has a 15-day exchange policy on defective items only. A defective item is defined as one that has a manufactured flaw. The flaw existed before shipping and was not created while in transit. Defective items cannot be returned for a refund, they can only be exchanged for the same non-defective item. If an item comes to you in damaged or defective condition, StandsandMounts.com will arrange pick up of the item for return and will send a new item or the necessary replacement parts to you right away. A report of a defect or damage must be sent to Customer Service within 15 days of delivery. If an item is discovered to be defective after 15 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair.

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Name on Your Order:*
Email Address on your order:*
Your Order Number:*
Date of Delivery:*
Name of Item:*
Reason for Return:*
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