are ABSOLUTELY amazing! Thanks for the incredible response…and consistently
superior work on my behalf…the spacers arrived Wednesday. As I’ve said
so many times before, you can teach nearly every company out there—whether
physical or on-line—what it means to have “customer service” first & foremost
in your business psyche. Again, the furniture looks great & my “stop gap”
is now a permanent “factory approved” solution. I look forward to doing
business with Stands & Mounts next time I’m shopping for “just the right
piece”. Sincerely - Dave H.
!! and Double WOW......I just received the item that I ordered. That was
fast...really impressed....keep up the great work. I certainly will recommend
you to all of my friends. Sincerely, - David
service from beginning to end! Questions before purchase were all answered
thoroughly. Order arrived today, less than one week after ordering.
Would not hesitate to buy from you again. - Becky
I just wanted to let you know I received the new part and it worked perfectly!
Thanks for your fast action and great customer service. - Tracy
you for my order, the Wood Technology CC28 center speaker stand. It arrived
today, assembled beautifully, and is now in it's proper place exactly
as I hoped it would look. I'll continue to be a customer because
you had a diverse selection, free shipping, rapid delivery, and extremely
responsive customer service. Five stars for your team! Much obliged!
you so much for your efforts in finding a Sanus NF204-B stand for me.
It arrived yesterday in great shape and is now proudly displaying my Cary
Audio V-12R F-1 and SLP 98 F-1. You guys managed to pull off what the
other 20 or so companies I was dealing with could not. The fact that you
even called me back put your company way above the others! You will be
highly recommended to all of my friends. Thanks again. - Mark
I just had to write another quick
line of response to your kind letter. I worked in customer service with
the airlines/hotel industry/etc. for nearly 30 years before retiring for
medical reasons. I must tell you that your letter is one of the most friendly,
clearly explained, WELL written, and courteous responses I've ever
received. In this day of so many people just punching the clock, or worse,
just "e;getting the customer off the line as quickly as possible"e;
then chatting with friends and showing a very profound general lack of
"e;service"e; or politeness, you get an A+++ from me. All my best
I just received my BDI Novia Corner
8421 and wanted to thank you for a great shopping experience. The product
is beautiful and arrived in mint condition. Your service was fast and
Roadway did a great job of arranging for delivery and bringing into my
house and placing it exactly where I wanted it. Once again, many thanks!
I received the mount today and installed
it. It works very well and I am happy with it, and your service. Thank
you! - Tom
I purchased the Moda Glide Table
60"e; and couldn't be more happy with the ease of assembly and
quality of the product. I put 4"e; casters on the product for ease
of movement and it turned out perfectly. Thank you very much.- Douglas
e-mail support is the best I have experienced. Thank you so much for doing
what "e;everyone else"e; should try to achieve. - Dave B.
A BEAUTIFUL STAND! Everything was packaged so carefully and protected.
I can't say enough good things about this product and your service
to me. I really appreciate everything you have done for me. We put the
stand together and marveled how well built and handsome this stand looks
in person. The stand went together very easily, everything fit perfectly!
I can't wait until I get the TV delivered and see it sitting on it's
You have a customer for life! Thanks so much! - Alex F.
I can't believe how quickly
you respond to my requests. It is simply wonderful. You must give this
email to your supervisor. I wish to advise him/her that this is the best
customer service I have EVER received! I wish to comment you on your prompt,
courteous and friendly service. Makes me want to do more business with
your Company. I will certainly pass this website along to everyone! -
Thanks for the attention to detail!
I received my stands last week and they are perfect. Please thank everyone
involved in making this a successful transaction and winning a customer
for life. It seems that you have restored my faith that customer service
does exist. - Calvin O.
was the first On-Line Purchase I have made, and at first I was skeptical.
I liked the fact that my card was not charged until the entertainment
center was on the road. I received the item when stated, and I was more
than pleased with the final product. I already have referred StandsandMounts.com
to my friends, and will use your service again. Blaze B.
put together a lot of furniture-type products and have almost always ended
up frustrated by the crappy workmanship and bumbling instructions. However,
I'm surprised and impressed by the quality and precision of your
TV stand's (DSR360) assembly. I mean, it was spot on. - Henry B.
recently ordered a pack of speaker mounts from your web site and I just
wanted to take a moment to thank you for your outstanding customer service!
The prices were great- The web site is very easy to use, the information
is right on, and the shipping is FREE! Wow! Even though the shipping was
free I still received my order the next day and I have to say I was shocked!
- Stacy E.
think the Stands and Mounts website is nothing short of fantastic!! I've
been telling all of my friends about the great deals I've received,
the awesome service, and the extremely short shipping time. Most of all,
the site has helped us save a substantial amount of money. My wife and
I recently went into a shop that sold widescreen televisions and we saw
one television cabinet not all that unlike the one we recently ordered,
but ours was less than half the price--the shop was asking $475--our stand
was only $158 for a swivel cabinet. Thanks so much for your prompt reply
and if I can send any business your way through friends I'll certainly
do so. - Ed M
I recently ordered a Bello stand
for my new plasma TV. I want to thank everyone for their fast and friendly
service as well as for this great product. It was a pleasant experience.
The sales rep who took the phone order was very helpful. Your website
is easy and descriptive. Shipping was extremely fast. You have great customer
We were very pleased with the delivery person. The stand arrived safely,
was very easy to put together and looks great. I will surely shop with
you again. - Andrea S
I will definitely pass the name of your
website on to other people. I haven't seen this level of customer
service in a long while and I am happy to see that it still exist within
some companies. Thank you for an excellent online shopping experience!
very infrequent that I'm impressed enough with a company to go out
of my way to offer feedback, but I must say, I am very impressed...specifically
with your excellent selection, reasonable prices, free shipping and well
designed, functional web page. I hear your customer service dept. is first
class as well, although I hope I won't have to experience it first-hand.
I just wanted to take a moment to tell you that I appreciate the way you
do business and will definitely be back in the future. - Bill R.
Thank you so much for the great
service and prompt shipping of my order! I ordered this same item from
another online retailer in New York on January 12th. It wasn't until
January 20th (when I called) that I found out he didn't even place
the order from the manufacturer/ distributor yet. He places an order every
2 weeks but his website says the item ships in 2-4 business days. Needless
to say I won't be ordering from that store again.
Thank you so much for your help.
I came home today and was surprised to see my replacement part sitting
on my deck. What great service. You can be sure that all my friends will
hear about this. Keep up the great work. - Peter W.
Received the Plateau SF-4A today,
not even 72 hours after I placed the order. BOY am I impressed! Not only
did the product arrive timely, but it also arrived in perfect condition.
Your communication regarding shipping was wonderful, and the audio rack
looks great! With many companies competing to sell the same products-
I'm glad I chose you-and I would recommend your company to everyone!
- Terry G.
ordered my TV stand on a Monday night and was not expecting it for a few
weeks. However, I was surprised to learn that your company shipped it
via FedEx on Tuesday. I got it Thursday afternoon! Assembly was easy and
I love the product! Great customer service - underpromise and overdeliver.
put it together last night and it looks great. TV is scheduled for 2-4P
today....so you did an excellent job for me. I appreciate it. I will highly
recommend you to my friends and family who as well redo their media rooms
from time to time. - RJR
a FYI.-- I received your this yesterday by DHL. Arrived in good shape.
Thank you for the quick response to my order. Well done! Cordially - Greg
wanted you to know that I received my order, and I am very happy with
the product, the price and the speed of delivery.Nice job.Thanks very
much - Mike B.
STANDS OUR OUTSTANDING,,,WELL MADE AND EASY TO PUT TOGETHER,,,,, YOU GUYS
ALSO DELIVERED THEM IN A TIMELY MANNER. - DAN M.
thank you so much! I have never had such great and prompt service from
ANY company I have dealt with on line!~ I will certainly pass your web
site along to my associates and friends! You guys are the BEST. -Donald
you for your help and patience. I’ll be the first to admit I’m always
in a hurry. All I can say is that “the wait was worth it.” Your web site
was most helpful while we were shopping for a television stand. Your sales
person's manner and his knowledge of the items made me very comfortable
when I placed the order. Everything was delivered in mint condition and
assembly was easy. It looks even better in person, we couldn’t be happier!
Thanks to all… -Mary M.
wanted to go on record to say that we appreciate your excellent service—our
TV stand order was processed in record time and the delivery was also
very prompt. The product is great-easy to assemble-and has the look of
a much more expensive stand. Thanks for your superior customer service
and fine product. –Bob M.
received the parts today that you sent as replacements for the parts that
were lost in shipment. Thanks so much for your personal attention to this
problem and the quick replacement of missing items. I will certainly recommend
your company to others. –Jack S.
be brutally frank, I like everything about your company. This is my third
order with you and it did not come without a personal phone call to me
as a protection against credit card fraud. Add to that the fact that your
products are first rate. Always a pleasure doing business with you, and
I look forward to receiving delivery. –Patricio D.
I would like to say that even though I am disappointed to not to be getting
my original choice, your customer service had been impressive. Given the
opportunity I would certainly recommend your company. –Patricia B.
received my final speaker stands the other day and they are spectacular.
I’d really like to thank Dave, and also Caroline for all of your help.
I’ll definitely recommend your online store. Thanks for the terrific service;
you both handled everything in a superb manner. If you would please give
me either an email or a business address/phone number to your boss I’d
gladly send a message to him or her commending you both for your excellence.
Or I suppose you could just forward this on. Whichever you prefer. Thanks
again! -Chris B.
for the reply; your customer service is awesome. I finally returned to
finish my order. Looking forward to enjoying my new stands. Thanks for
your concern. -R. Chapman
I was very pleased to receive ordered items so quick and in great condition.
It took just minutes to assemble. Thank you very much. It was a great
experience working with you. –Alex
have a habit of writing to companies to complain about their products
or services. However, I don’t always write when I am happy. So, I just
wanted to say thanks for my recent order (Bell’O BVS-301C Audio/Video
Table). Watkins Freight called beforehand to arrange the delivery and
the courteous driver helped me get it inside. It’s a beautiful piece of
furniture and I still can’t believe I paid $100 less than advertised elsewhere.
for working with me on this. I heard your company was reliable from a
friend and now I know you have good service too!! I will reorder now.
have received my two orders of speaker stands and my Tech Craft Wing Series
Audio Shelves and am thrilled with all or it. Thank you for your customer
would just like to send to you and all at Stands and Mounts a note of
thanks for the service that you and your company had displayed. Aside
from the early arrival of the first shipment (which really wasn't’t
a problem and actually turned out to be a blessing!), everything with
my order has been handled in an exemplary manner. I am especially impressed
by the way in which the substitution of a 9” shelf for the 7” shelf was
handled. I received two calls as well as the email that you sent and all
of this happening over a holiday week/weekend! I will definitely recommend
your company to friends and family. Keep up the good work and service.
I look forward to receiving the rest of my shipment and doing business
with you again. -Jon
for the prompt response. It's wonderful to see that there are still
companies, such as StandsandMounts, that listen to their customers'
concerns. All the best - Patricia
you for keeping me informed throughout the ordering process. Your company
is awesome!!! Actually, I just received the product yesterday. I will
definitely pass your company onto my friends and coworkers. Regards -
received. Excellent product. You will receive extensive word of mouth
advertising from me. Thank you. - Gary
My order arrived this morning in 1st class condition. I am very happy
with it and with your superb customer service. Thanks so much for your
attention to making this come out right. Please do not hesitate to use
me as a reference.... Harry
received the speaker stands and they are great! Thank you for the business!
I have your site bookmarked, so we will do some more business again! Best,
been so impressed with the service that has been rendered to me thus far.
Thank you for your timely and kind respond. I assure you that I will be
referring more of my friends and loved ones to you! Thanks again, Servant
very much. Easy and quick to do business with. - Jake
stand arrived on Thursday. Couldn't be happier with the product or
my on-line ordering experience! Thanks! - Neil
received thanks!! Good business, great service, will tell all about you!!
2-17, I placed my first order with Stands and Mounts. It arrived today,
2-20!! Wow, what service. Over the past few years, I've made quite
a number of online purchases and while the majority have been good experiences,
this has to rank at the top of the list. Your selection of merchandise
is outstanding; your web site is extremely well design and intuitive to
operate; the product information (graphics and text) you provide is clear
and complete; your ordering is seamless and you communication is one of
the most thorough and timely I've come across. Your shipping is PROMPT
and I for one, appreciate the free shipping feature. And, with all this
you have managed to keep your prices more than competitive. I'll
definitely be back. Thank you, - Delmar
wanted to drop a note of thanks. The replacement shelf unit arrived yesterday
and matches perfectly. Thanks for your assistance in getting things corrected.
It was a pleasure being able to get quick responses and turnarounds. We
are extremely happy with the whole audio rack unit - you have restored
my faith in ordering online. Thanks, -Susanne
you guys are SERIOUS about customer service!!! you make me wish I needed
another set of stands.....THANK YOU! -Dona
just wanted to thank you and the employees of Stands and Mounts.com. You
have been extremely professional and responsive to all of my questions.
Thank you for providing excellent customer service. You have gained another
loyal customer, and I will recommend you to everybody that I know. Keep
up the good work!! Thanks again - Matthew
you for your timely emails as to the acknowledgment of my order, and when
it was shipped. My stand arrived the date before the estimated delivery
date. I ordered it on a Sunday, and it arrived on Wednesday. In my opinion,
that is a very good shipping time for such an item. The unit was very
well packaged, and arrived in perfect condition. The assembly instructions
were clear and easy to follow. I would definitely order from you again.
Thank you -Dave
really enjoy the site and have a lot more items to buy from you "e;guys"e;.
It came down to three different websites and Best Buy..but I opted with
you guys for your free shipping, Nice Quick e-mails, and take PayPal (a
Huge Plus). Just a little feedback to help you guys out. Thanks Caroline,
and take care -Chris
you very much for your help!! This is the 1st time I ever had to return
something that I ordered online & I thought it was going to be a nightmare
when I ordered the wrong item!. You've made it easier & more convenient
then when I have to return something that I bought at a store in person!
Thanks again! -Elizabeth
are very few companies that would take the trouble to respond to a customer
in order to save the customer money, and I appreciate it. I really like
your way of doing business, and I will certainly use your company again.
got your email with the tracking number. I called Watkins and according
to them we should get it by Monday. Thanks a lot for all your help and
you are the best. Once again thanks for your help. -Mahesh