Company Info
StandsandMounts.com is a daughter company of Caro-Line Holding Company Inc. StandsandMounts is completely dedicated to your total satisfaction.

Privacy Policy
StandsandMounts.com is firmly committed to customer privacy and we do not share any information collected on this website. For more information on our privacy policy, click here.

Security
When you send us personal information such as your name, address, phone and credit card number, the information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears on your browser window. Another way to tell if you are on a secure page is to look at the address bar on your browser at the URL of the page. These secure SSL-encrypted pages have URLs that start with https://

Making a Purchase
Making a purchase could not be easier. Just browse the StandsandMounts.com "secure"online store and click on any items that you are interested in. If you wish to buy an item, put it into your shopping cart by clicking the "Add to Cart" button. If you want to remove an item from your shopping cart click on the "Remove items" button. After you have finished putting items into your shopping cart, click on "Check Out" and you will be asked for a few details that we need to be able to satisfy the order. After completing your order, you will be given the option to create an account so as to allow you to return to our website to check the status of your order, to get shipping and tracking information or to communicate with us concerning your order. To save time, you can log in with your password when you come back to make future purchases. (Repeat customers are often given special discounts, so we encourage you to log in to the same account instead of setting up a different one for every purchase.) Once your payment has been received we will process your order and send it to the warehouse to be shipped. Once your item is in transit to you, shipment tracking information will be entered into your account so that you can keep an eye on your item as it comes to you.

StandsandMounts.com accepts all major credit cards, checks, money orders, PayPal, Google Checkout and purchase orders. If using PayPal.com, direct payment to Orders@StandsandMounts.com. Orders paid for with checks or e-checks will be in a "Hold" status until the funds have cleared the bank.

Discounts
StandsandMounts.com always has a sale in progress. Current sales and discount codes are posted in product pages on our website and on our Discount Code Page. You can also receive discounts on bulk purchases. If you would like to inquire on a volume discount for a bulk purchase, please call our sales team at 1-800-807-1477, send an email to sales@standsandmounts.com or submit a request for a quote from our Request Quote Page. Net 30 terms are offered to businesses, corporations, educational institutions, non-profit agencies and government organizations upon approval.

Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. StandsandMounts.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

StandsandMounts.com has the right to accept or decline an order for any reason. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing StandsandMounts.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, StandsandMounts.com shall immediately issue a full credit to your credit card account.

Disclaimer
Slight changes in prices, availability, descriptions and dimensional specifications of the products sold on the StandsandMounts.com website may be made without notice. Errors will be corrected when discovered, and StandsandMounts.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). StandsandMounts.com will not be responsible to refund customers for delivery delays that are the result of weather conditions or other delivery problems outside of our control.

Canceling an Order
If you have placed an order that you wish to cancel, please send a request for cancellation to Customer Service by Clicking Here. Cancellations can not be made by phone.

An order can be canceled if it has not yet shipped and will not ship for 24 hours. Cancellation requests can not be made by phone.
If you have placed an order that you wish to cancel, please fill out the cancellation request below. We will make every effort to cancel your order. Before doing so we must be sure that your order has not shipped, has not been docked to ship and can be stopped from shipping. An order is not considered to be canceled until you have received a return "Confirmation of Cancellation" email.

An order can not be canceled if your package has already shipped, has been processed for shipping or is on the dock awaiting pick up. If this is the case, you will receive a tracking number for the shipment instead of a confirmation of cancellation.

A Note on Special Order Items: Some of the items on our website are "Special Order" and have delayed ship dates. If an item is a Special Order item, the product web page will say "Special Order" and will indicate the extended shipping time. StandsandMounts.com does not stock special order items. When we receive an order for a "Special Order" item, we contact the manufacturer and have them add the item to our next incoming shipment. There is an exception to this rule in the case of Special Order items. All sales on Special Order items are final. Special Order items can not be returned.

Shipping
All items at StandsandMounts.com ship for free to states within the contiguous US only. StandsandMounts.com ships most items via UPS Ground, Fed Ex 3 Day Air and Freight Truck. UPS and Fed Ex will deliver packages without requiring a signature. Unless the driver feels that the item would be unsafe left without a signature, they will leave your package in a safe place if nobody is available on delivery. If you would like to request that your order be shipped "Signature Required," please indicate this within the "Special Instructions" space when you place your order.

Heavy and oversized items ship by freight truck and include free curbside delivery (also called tailgate delivery). In the case that an item ships via freight truck, the freight company will call you when your item reaches your local hub to set up an agreeable delivery date and time. In the case of freight truck delivery, the free shipping includes delivery to your home or office, but does not include "inside delivery". You may purchase "inside delivery" separately from the freight company or from StandsandMounts if you wish. To purchase inside delivery from us, please indicate this within the "Special Instructions" space when you place your order. The charge is $100 if purchased from StandsandMounts. This is a reduced rate offered to us by our carriers. If inside delivery is purchased from the carrier, rates for this service may be higher. If you choose to purchase "Inside Delivery" from the carrier, you will need to notify the carrier before delivery so that they will arrive with the appropriate equipment and man power. If you make delivery appointment with a freight carrier, and you are not available for delivery, additional charges will occur. The freight carrier will store the item until delivery can be rescheduled, but they will charge us a hefty storage fee, and that charge will be passed on to you. Storage fees can run between $60 - $150 per day. For this reason it is very important that you make a delivery appointment that you can commit to.

Once your item has shipped, your shipment tracking information will be emailed to you. You will be able to use the shipment tracking information to check the status of delivery online at the shipment carriers website. Click here to see a list of delivery carriers and their contact info. Shipment information can also be found by logging into StandsandMounts.com with your login and password. You will create your login and password when you place your order online. Your login information will be emailed to you with a link back to our site to make it easy for you to check the shipping status of your order or to communicate with us any questions or concerns you have with your order.

Answers to a comprehensive list of Frequently Asked Questions concerning Shipping and Delivery can be found by Clicking Here or clicking the "Shipping FAQ" button in the main tool bar at the top of this page. 

Delivery Schedule
Most in-stock items ship within 24 hours of order processing excluding holidays and weekends. Orders are processed within 24 hours and typically ship 24 hours after processing. StandsandMounts.com will make every effort to meet shipping deadlines. Occasionally orders may be delayed by unforeseen circumstances or difficulties. Please note that our warehouses do not ship nor do our carriers deliver on Saturdays, Sundays or major holidays.

Once items have shipped an email is sent to the customer with shipping information. It is the customer's responsibility to track delivery. If you need help finding the delivery company's website, click here. Please let us know if delivery problems arise. It is always best to call the shipment carrier first. If they do not resolve the problem for you, we certainly will. You can reach Customer Service by clicking here or by calling 1-800-807-1477.

Some of the items on our site are "Special Order" and will not ship within 24 hours. If an item is a Special Order item, the web page will say "Special Order" and it will indicate the extended shipping time. StandsandMounts.com does not stock special order items. When we receive an order for a "Special Order" item, we contact the manufacturer and have them add the item to our next incoming shipment. We ship Special Order items to our customers as soon as the items arrive at our warehouse.

Backorders
If an item suddenly becomes unavailable, the details of the backorder and information concerning the expected delivery date will be communicated to you from within your account, or via email if you do not choose to create an account. To view your account, simply log in at our website using the login and password that you created when you checked out. Please notify Customer Service if you would like to cancel your order due to a backorder status by clicking here. Otherwise, your order will ship as soon as possible. As most items are continually restocked, backorders are not frequently an issue.

Tax Charges
Sales Tax will be added to orders purchased by residents of North Carolina at a rate of 0.0675. All others states are exempt from sales tax.

Payment Terms
StandsandMounts.com accepts Visa, MasterCard, American Express, Discover, PayPal, Google Checkout, Checks, Money Orders and Purchase Orders. If using PayPal please direct payment to Orders@StandsandMounts.com. We do not accept payment by C.O.D. nor will we send out any merchandise without prepayment unless payment arrangements have been approved. Items purchased by check or money order will be processed upon deposit of funds. In the case of a check, this means upon transfer of funds from customer's checking account to StandsandMounts.com. PayPal payments are processed at the checkout and collected at that time. Credit cards are charged upon shipment of merchandise except in purchases of special order or backordered items. In those cases payment is collected before shipments of orders. All online credit card charges are processed through a third-party payment processing center in an encrypted secure environment.

Warranties
All items on this web site are new and unused. All items carry full manufacturers' warranties. StandsandMounts.com has a 15-day exchange policy on defective items. The warranty period begins upon purchase of an item, except in the case of a "special order" or "backorder." In those cases the warranty period begins upon delivery of the item. If an item comes to you defective, StandsandMounts.com will arrange pick up of the item for return and will send a replacement item once pick up of the original shipment has been confirmed. If an item becomes defective after 15 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair.

If your item is missing parts, it is considered to be incomplete, not defective. If your item is incomplete, please contact the manufacturer directly to order parts, or let our Customer Service Dept know within 15 days and we will order the parts for you. After 15 days please contact the manufacturer directly for parts. If the manufacturer's contact information is unavailable within the product packaging, we will be happy to send it to you. Just email us at help@standsandmounts.com.

Damaged Items
If an item is delivered to you in damaged or defective condition, do not reject delivery, but do make sure the damage is noted by the delivery driver. Let us know immediately of the damage by clicking here to send us Notice of Damage. Notice of damage must be given to StandsandMounts within 48 hours of delivery as shipment carriers have time limits and restrictions in place for filing claims. If you do not notify us of damage within 48 hours of receiving your item, and we are not able to file a claim against the carrier for damage, you will not be refunded and a whole new item will not ship to you. As indicated above, we will do our very best to supply you with new replacement parts. If we are not notified of damage within 1 week of delivery, you will need to contact the manufacturer directly to order replacement parts.

In many cases damages or defects can be easily remedied with the expedient shipment of new parts. If the item has suffered significant damage, and we are notified within 48 hours of the damage, we will file a damage claim against the carrier and we'll ship a new item right away. You will not be charged for a new replacement part or a new item and it is not your responsibility to file a damage claim against the carrier. Please keep the damaged item and the original packaging until the carrier has contacted you, has picked the item up or has inspected the item and released it to you to do with as you wish. In most cases the carrier will just ask you to discard the damaged item. Freight damage is not frequently an issue with our shipments. This information is included here in the rare case that you are not totally satisfied with the condition of your delivery.

If a shipment carrier damages your item in transit, and you do not want to accept a new replacement part to make the item whole and good, the order can be canceled, however, return of your order will be treated as a non-defective return. In this case, you will need to request an RMA number from Customer Service. Non-Defective returns are refunded at the purchase price minus original shipping costs and a 20% restocking fee.

If your item is missing parts, those parts will be sent to you right away directly from the manufacturer. You may order parts directly from the manufacturer or we can order them for you. Contact information and part replacement instructions should be included in the product packaging. StandsandMounts.com is an authorized dealer of every item on our website, and the manufacturers honor all warranties presented to them by our customers. If you would like us to order parts for you, Click here to fill out a part request. After 15 days please contact the manufacturer directly for parts.

CONTACT US

Sales Department

You can reach a sales representative by phone at 1-800-807-1477 Monday - Friday 9:00 am to 7:00 pm EST, Saturday - Sunday 9:00 am- 5:00 pm EST or by email 24 hours a day at sales@standsandmounts.com.

Contact our Sales Department for the following:

  • To get answers to product questions. Call or send a Product Question Form
  • To get help choosing the correct product
  • To place an order by phone
  • To make changes to existing orders
  • To receive a shipping quote (expedited or international)
  • To request open billing or to place an order with a purchase order
  • To receive a reduced rate on a bulk purchase
  • To request a price match. You can also request a price match by clicking here.

Customer Service

Customer Service handles all questions and concerns that you may have about an existing order. You can reach a customer service representative by phone at 1-800-807-1477 Monday - Friday 9:30 am to 3:30 PM EST or by email 24 hours a day. Each email is answered within 24 hours except for those sent on holidays and weekends. Holiday email will be answered within 24 hours of the next business day. Email received after 4 PM on Saturday will be answered within 24 hours of the next business day. Specialized customer service contact information can be found by clicking here.

Contact Customer Service for the following:
    To Request the Status of an Order, Click Here
    To Report a Damaged or Defective Item, Click Here
    To Report Missing Parts, Click Here
    To Request to Cancel an Order, Click Here
    To Request a RMA to Return an Order, Click Here
    To Inquire on a Pending Refund, Click Here
    To Report Problems with Your Online Account, Click Here
    To Notify us of a problem on our website, Click Here

    You can also reach us by telephone at 1-800-807-1477 Option 2 (M-F, 9:30-3:30pm EST)

Additional Contact Information

StandsandMounts.com
PO Box 145
Fuquay Varina, NC 27526
Phone: 1-800-807-1477
Phone: 1-919-552-8102
Fax: 1-919-577-0255


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